TYPESOFMYSTERYSHOPS

Video Mystery Shop

View the entire sales process as your prospective buyers do. This evaluation will

include a written report showcasing the details of the mystery shop. You will receive

2 DVD's, a scored sales evaluation and an objective summary of the shop.

Design Center Shop

View the entire Design Center process as your homeowners do. Each video evaluation will include 2 DVD's and a written report showcasing the selection process including the planned sales process of the design center consultant and the offered options.

Telephone Shop

Do you have them at "hello"? A phone call is the second contact (after your web site)

that your prospective buyers experience. Shopper will call the sales office and you will hear the entire conversation between shopper and your sales counselor. Each evaluation will include a written report showcasing the summary and recommendations regarding phone call content, voice and rate of speech.

Audio Shop

Ever wish you could be a fly on the wall in your sales offices? You can hear the entire

sales process as your prospective buyers do. This evaluation includes an audio and a written report showcasing the summary of the shop.

Web Site Shop

We will do an email inquiry to your community/communities and report to you the response time, the information given and if your sales counselor attempts to or is able to successfully book an appointment for a physical visit to the community. All information and follow up from your sales counselor will be provided along with a written report showcasing the shop.

Competition Shop

Do you know who your competition is? Do you know what they offer, whether you have a price advantage or disadvantage, how their floor plans - community amenities - included features compare to yours, how their sales team compares to yours and how they sale against you? What promotions or incentives they are offering? View the entire sales process. You will receive a DVD and a comprehensive written report as well as the

collateral material from your competition.